Training

To help you get the best return on your investment, the Hi-Tech team will provide you with full training shortly after installation.
Maximum productivity will be achieved by having well trained staff.

Courses include:

  • MANUFACTURERS TRAINING COURSES
  • ONLINE COURSES
  • IN HOUSE TRAINING COURSES
  • FIELD TRAINING COURSES
  • CUSTOMER TRAINING COURSES

Service Guarantee

Our commitment to you

95% uptime - we will ensure that any new copier will be up and running on average at least 95% of the time. We will also ensure a 90% first time fix - our engineers will carry the right parts to enable them to fix your machine on their first visit 9 times out of 10 over your contract period.

Preventative maintenance

A minimum call procedure is carried out at every service visit. This ensures that not only is copy quality checked but the machine is cleaned and all high mortality parts are checked and replaced as necessary, thus ensuring reliability and consistent high performance.

Major Account

How does it work?

Every time a Major Account books a service call, an email is sent directly to the Hi-Tech representative assigned to your account informing them of the severity of the call, contact names, dates and times etc.

Should the representative be away from the office, an SMS message is automatically sent to his mobile phone, stating the details outlined in the automatic email.

Nationwide service and technical support
Commitment! We value your business

How does it benefit the customer?

The sales representative assigned to your account will get your call to his email or mobile phone and can act on your behalf so that you get the service you require.

The benefits to you are:

  • Quicker response to faults.
  • Escalated machines with high call counts.
  • Efficient communication with your Hi-Tech representative.

For more information 01484 559 838 or click here.

Alternatively, click here to visit the manufacturer's web site.